Sample Business Contracts


Certificate of Incorporation - LivePerson Inc.


            FOURTH AMENDED AND RESTATED CERTIFICATE OF INCORPORATION

                                       OF

                                LIVEPERSON, INC.


                  (Pursuant to Sections 228, 242 and 245 of the
                General Corporation Law of the State of Delaware)

            LivePerson, Inc. (the "Corporation"), a corporation organized and
existing under the General Corporation Law of the State of Delaware (the
"General Corporation Law"),

            DOES HEREBY CERTIFY:

            FIRST: The present name of the Corporation is "LivePerson, Inc." The
name under which the Corporation was originally incorporated was "Sybarite
Interactive Inc." The date of filing of the original Certificate of
Incorporation of the Corporation with the Secretary of State of the State of
Delaware was November 29, 1995. A Restated Certificate of Incorporation of the
Corporation was filed with the Secretary of State of the State of Delaware on
January 21, 1999, changing the Corporation's name to Live Person, Inc. Amended
and Restated Certificates of Incorporation of the Corporation were filed with
the Secretary of State of the State of Delaware on July 19, 1999 and January 27,
2000. An amendment to the Certificate of Incorporation of the Corporation was
filed with the Secretary of State of the State of Delaware on March 8, 2000,
changing the Corporation's name to LivePerson, Inc. Pursuant to Sections 242 and
245 of the General Corporation Law, this Fourth Amended and Restated Certificate
of Incorporation restates, integrates and further amends the provisions of the
Third Amended and Restated Certificate of Incorporation.

            SECOND: That the Board of Directors duly adopted resolutions
proposing to amend and restate the Third Amended and Restated Certificate of
Incorporation of the Corporation, declaring said amendment and restatement to be
advisable and in the best interests of the Corporation and its stockholders, and
authorizing the appropriate officers of the Corporation to solicit the consent
of the stockholders of the issued and outstanding Common Stock, par value $.001
per share, and Preferred Stock, par value $.001 per share, voting as a single
class and as separate classes, all in accordance with the applicable provisions
of Sections 228, 242 and 245 of the General Corporation Law.

            THIRD: That the resolution setting forth the proposed amendment and
restatement is as follows:

            RESOLVED, that the Third Amended and Restated of Certificate of
            Incorporation of the Corporation be amended and restated in its
            entirety as follows:
<PAGE>

                                   ARTICLE I

                                      NAME

                 The name of the Corporation is LivePerson, Inc.

                                   ARTICLE II

                                REGISTERED OFFICE

            The address of the registered office of the Corporation in the State
of Delaware is Corporation Trust Center, 1209 Orange Street in the City of
Wilmington, County of New Castle, State of Delaware 19801. The name of its
registered agent at such address is Corporation Trust Company.


                                   ARTICLE III

                                 PURPOSE / TERM

            The purpose of the Corporation is to engage in any lawful act or
activity for which a corporation may be organized under the General Corporation
Law. The Corporation is to have perpetual existence.


                                   ARTICLE IV

                                  CAPITAL STOCK

            A. CLASSES OF STOCK. The total number of shares of stock which the
Corporation shall have authority to issue is one hundred and five million
(105,000,000), consisting of five million (5,000,000) shares of Preferred Stock,
par value $.001 per share (the "Preferred Stock"), and one hundred million
(100,000,000) shares of Common Stock, par value $.001 per share (the "Common
Stock"). The consideration for the issuance of the shares shall be paid to or
received by the Corporation in full before their issuance and shall not be less
than the par value per share. The number of authorized shares of Common Stock
may be increased or decreased (but not below the number of shares thereof then
outstanding) by the affirmative vote of the holders of a majority of the stock
of the Corporation entitled to vote, irrespective of the provisions of Section
242(b)(2) of the General Corporation Law.

            B. COMMON STOCK.

            (1) GENERAL. All shares of Common Stock will be identical and will
entitle the holders thereof to the same rights, powers and privileges. The
rights, powers and privileges of the holders of the Common Stock are subject to
and qualified by the rights of holders of any then outstanding Preferred Stock.
<PAGE>

            (2) DIVIDENDS. Dividends may be declared and paid on the Common
Stock from funds lawfully available therefor as and when determined by the Board
of Directors and subject to any preferential dividend rights of any then
outstanding Preferred Stock.

            (3) DISSOLUTION, LIQUIDATION OR WINDING UP. In the event of any
dissolution, liquidation or winding up of the affairs of the Corporation,
whether voluntary or involuntary, each issued and outstanding share of Common
Stock shall entitle the holder thereof to receive an equal portion of the net
assets of the Corporation available for distribution to the holders of Common
Stock, subject to any preferential rights of any then outstanding Preferred
Stock.

            (4) VOTING RIGHTS. Except as otherwise required by law or this
Fourth Amended and Restated Certificate of Incorporation, each holder of Common
Stock shall have one vote in respect of each share of stock held of record by
such holder on the books of the Corporation for the election of directors and on
all matters submitted to a vote of stockholders of the Corporation. Except as
otherwise required by law or provided herein, holders of Preferred Stock shall
vote together with holders of Common Stock as a single class, subject to any
special or preferential voting rights of any then outstanding Preferred Stock.
There shall be no cumulative voting.

            (5) REDEMPTION. The Common Stock is not redeemable.

            C. PREFERRED STOCK. The Board of Directors is authorized, subject to
limitations prescribed by law, by the rules of a national securities exchange or
automated quotation system of a registered national securities association, if
applicable, and by the provisions of this ARTICLE IV, to provide for the
issuance of the shares of Preferred Stock in series, and by filing a certificate
pursuant to the applicable law of the State of Delaware, to establish, from
time-to-time, the number of shares to be included in each such series, and to
fix the designation, powers, preferences and rights of the shares of each such
series and the qualifications, limitations or restrictions thereof.

            The authority of the Board of Directors with respect to each series
shall include, but not be limited to, determination of the following ("Preferred
Designations"):

            (1) The number of shares constituting that series and the
distinctive designation of that series;

            (2) The dividend rate on the shares of that series, whether
dividends shall be cumulative, and, if so, from which date or dates, and the
relative rights of priority, if any, of payment of dividends on shares of that
series;

            (3) Whether that series shall have voting rights, in addition to the
voting rights provided by law, and, if so, the terms of such voting rights;

            (4) Whether that series shall have conversion privileges, and, if
so, the terms and conditions of such conversion, including provision for
adjustment of the conversion rate in such events as the Board of Directors shall
determine;
<PAGE>

            (5) Whether or not the shares of that series shall be redeemable,
and, if so, the terms and conditions of such redemption, including the date or
dates upon or after which they shall be redeemable, and the amount per share
payable in case of redemption, which amount may vary under different conditions
and at different redemption dates;

            (6) Whether that series shall have a sinking fund for the redemption
or purchase of shares of that series, and, if so, the terms and amount of such
sinking fund;

            (7) The rights of the shares of that series in the event of
voluntary or involuntary liquidation, dissolution or winding up of the
Corporation, and the relative rights or priority, if any, of payment of shares
of that series; and

            (8) Any other relative rights, preferences and limitations of that
series.

            Dividends on outstanding shares of Preferred Stock shall be paid or
declared and set apart for payment before any dividends shall be paid or
declared and set apart for payment on the Common Stock with respect to the same
dividend period.

            If upon any voluntary or involuntary liquidation, dissolution or
winding up of the Corporation, the assets available for distribution to holders
of shares of Preferred Stock of all series shall be insufficient to pay such
holders the full preferential amount to which they are entitled, then such
assets shall be distributed ratably among the shares of all series of Preferred
Stock in accordance with the respective preferential amounts (including unpaid
cumulative dividends, if any) payable with respect thereto.

            Except as may be provided by the Board of Directors in a Preferred
Designation or as required by law, shares of any series of Preferred Stock that
have been redeemed or purchased by the Corporation, or, if convertible or
exchangeable, have been converted into or exchanged for shares of stock of any
other class or classes shall have the status of authorized and unissued shares
of Preferred Stock, and may be reissued as a part of the series of which they
were originally a part or may be reclassified and reissued as part of a new
series of Preferred Stock.

            D. PREEMPTIVE RIGHTS. No holder of any of the shares of any class or
series of stock or of options, warrants or other rights to purchase shares of
any class or series of stock or of other securities of the Corporation shall
have any preemptive right to purchase or subscribe for any unissued stock of any
class or series, or any unissued bonds, certificates of indebtedness, debentures
or other securities convertible into or exchangeable for stock of any class or
series or carrying any right to purchase stock of any class or series; but any
such unissued stock, bonds, certificates or indebtedness, debentures or other
securities convertible into or exchangeable for stock or carrying any right to
purchase stock may be issued pursuant to resolution of the Board of Directors of
the Corporation to such persons, firms, corporations or associations, whether or
not holders thereof, and upon such terms as may be deemed advisable by the Board
of Directors in the exercise of its sole discretion.
<PAGE>

                                    ARTICLE V

                                    DIRECTORS

            A. NUMBER. The number of directors of the Corporation shall be such
number, not less than three (3) nor more than fifteen (15) (exclusive of
directors, if any, to be elected by holders of preferred stock of the
Corporation, voting separately as a class), as shall be set forth from time to
time in the Corporation's Amended and Restated Bylaws (the "Bylaws"); PROVIDED
THAT no action shall be taken to decrease or increase the authorized number of
directors unless at least 66.67% of the outstanding shares of capital stock of
the Corporation entitled to vote generally in the election of directors
(considered for this purpose as one class) cast at a meeting of the stockholders
called for that purpose approve such decrease or increase. Vacancies in the
Board of Directors of the Corporation, however caused, and newly created
directorships shall be filled by a vote of a majority of the directors then in
office, whether or not a quorum, and any director so chosen shall hold office
for a term expiring at the annual meeting of stockholders at which the term of
the class to which the director has been chosen expires and when the director's
successor is elected and qualified.

            B. CLASSIFIED BOARD OF DIRECTORS. The Board of Directors shall be
and is divided into three classes: Class I, Class II and Class III, each of
which shall be as nearly equal in number as possible. Each director shall serve
for a term ending on the date of the third annual meeting of stockholders
following the annual meeting at which the director was elected; PROVIDED,
HOWEVER, that each initial director in Class I shall hold office until the
annual meeting of stockholders in 2001; each initial director in Class II shall
hold office until the annual meeting of stockholders in 2002; and each initial
director in Class III shall hold office until the annual meeting of stockholders
in 2003. Notwithstanding the foregoing provisions of this ARTICLE V, each
director shall serve until his successor is duly elected and qualified or until
his death, resignation or removal.

            Subject to the provisions of this ARTICLE V, should the number of
directors not be equally divisible by three, the excess director or directors
shall be assigned to Classes I or II as follows: (i) if there shall be an excess
of one directorship over a number equally divisible by three, such extra
directorship shall be classified in Class I; and (ii) if there shall be an
excess of two directorships over a number divisible by three, one shall be
classified in Class I and the other in Class II.

            In the event of any increase or decrease in the authorized number of
directors, (1) each director then serving as such shall nevertheless continue as
a director of the class of which he is a member until the expiration of his
current term, or his earlier resignation, removal from office or death, and (2)
the newly created or eliminated directorship resulting from such increase or
decrease shall be appointed by the Board of Directors among the three classes of
directors so as to maintain such classes as nearly equal as possible.

            C. REMOVAL OF DIRECTORS. Notwithstanding any other provisions of
this Fourth Amended and Restated Certificate of Incorporation or the Bylaws, any
director or the entire Board of Directors of the Corporation may be removed, at
any time, but only for cause and by the affirmative vote of the holders of not
less than 66.67% of the outstanding shares of capital
<PAGE>

stock of the Corporation entitled to vote generally in the election of directors
(considered for this purpose as one class) cast at a meeting of the stockholders
called for that purpose. Notwithstanding the foregoing, whenever the holders of
any one or more series of preferred stock of the Corporation shall have the
right, voting separately as a class, to elect one or more directors of the
Corporation, the preceding provisions of this ARTICLE V shall not apply with
respect to the director or directors elected by such holders of preferred stock.

            D. DIRECTORS ELECTED BY HOLDERS OF PREFERRED STOCK. During any
period when the holders of any series of Preferred Stock have the right to elect
additional directors as provided for or fixed pursuant to the provisions of
Article IV, then upon commencement and for the duration of the period during
which such right continues (1) the then otherwise total authorized number of
directors of the Corporation shall automatically be increased by such specified
number of directors, and the holders of such Preferred Stock shall be entitled
to elect the additional directors so provided for or fixed pursuant to said
provisions, and (2) each such additional director shall serve until such
director's successor shall have been duly elected and qualified, or until such
director's right to hold such office terminates pursuant to said provisions,
whichever occurs earlier, subject to death, disqualification, resignation or
removal. Except as otherwise provided by the Board of Directors in the
resolution or resolutions establishing such series, whenever the holders of any
series of Preferred Stock having such right to elect additional directors are
divested of such right pursuant to the provisions of such Preferred Stock, the
terms of office of all such additional directors elected by the holders of such
Preferred Stock, or elected to fill any vacancies resulting from death,
resignation, disqualification or removal of such additional directors, shall
forthwith terminate and the total and authorized number of directors of the
Corporation shall be reduced accordingly. Notwithstanding the foregoing,
whenever, pursuant to the provisions of Article IV, the holders of any one or
more series of Preferred Stock shall have the right, voting separately as a
series or together with holders of other such series, to elect directors at an
annual or special meeting of stockholders, the election, term of office, filling
of vacancies and other features of such directorships shall be governed by the
terms of the Corporation's Amended and Restated Certificate of Incorporation (as
then in effect) and the Certificate of Designation applicable thereto.


                                   ARTICLE VI

                              STOCKHOLDER MEETINGS

            Meetings of stockholders may be held within or without the State of
Delaware, as the Bylaws may provide. The books of the Corporation may be kept
(subject to any provision contained in the statutes) outside the State of
Delaware at such place or places as may be designated from time to time by the
Board of Directors or in the Bylaws. The stockholders of the Corporation may not
take any action by written consent in lieu of a meeting.
<PAGE>

                                   ARTICLE VII

                       LIMITATION OF DIRECTORS' LIABILITY

            Except to the extent that the General Corporation Law prohibits the
elimination or limitation of liability of directors for breaches of fiduciary
duty, no director of the Corporation shall be personally liable to the
Corporation or its stockholders for monetary damages for any breach of fiduciary
duty as a director, notwithstanding any provision of law imposing such
liability. If the General Corporation Law is amended after approval by the
stockholders of this ARTICLE VII to authorize corporate action further
eliminating or limiting the personal liability of directors, then the liability
of a director of the Corporation shall be eliminated or limited to the fullest
extent permitted by the General Corporation Law, as so amended. No amendment to
or repeal of this provision shall apply to or have any effect on the liability
or alleged liability of any director of the Corporation for or with respect to
any acts or omissions of such director occurring prior to such amendment.


                                  ARTICLE VIII

                                 INDEMNIFICATION

            The Corporation may, to the fullest extent permitted by Section 145
of the General Corporation Law, as amended from time to time, indemnify each
person who was or is a party or is threatened to be made a party to any
threatened, pending or completed action, suit or proceeding, whether civil,
criminal, administrative or investigative, by or in the right of the Corporation
or otherwise, by reason of the fact that he is or was, or has agreed to become,
a director or officer of the Corporation, or is or was serving, or has agreed to
serve, at the request of the Corporation, as a director, officer or trustee of,
or in a similar capacity with, another corporation, partnership, joint venture,
trust or other enterprise (including any employee benefit plan) (all such
persons being referred to hereafter as an "Indemnitee"), or by reason of any
action alleged to have been taken or omitted in such capacity, against all
expenses (including attorneys' fees), judgments, fines and amounts paid in
settlement actually and reasonably incurred by him or on his behalf in
connection with such action, suit or proceeding and any appeal therefrom.

            Indemnification may include payment by the Corporation of expenses
in defending an action or proceeding in advance of the final disposition of such
action or proceeding upon receipt of an undertaking by the Indemnitee to repay
such payment if it is ultimately determined that such person is not entitled to
indemnification under this ARTICLE VIII, which undertaking may be accepted
without reference to the financial ability of such person to make such
repayment.

            The Corporation shall not indemnify any such person seeking
indemnification in connection with a proceeding (or part thereof) initiated by
such person unless the initiation thereof was approved by the Board of Directors
of the Corporation.

            The indemnification rights provided in this ARTICLE VIII (i) shall
not be deemed exclusive of any other rights to which Indemnitees may be entitled
under any law, agreement or vote of stockholders or disinterested directors or
otherwise, and (ii) shall inure to
<PAGE>

the benefit of the heirs, executors and administrators of such persons. The
Corporation may, to the extent authorized from time to time by its Board of
Directors, grant indemnification rights to other employees or agents of the
Corporation or other persons serving the Corporation and such rights may be
equivalent to, or greater or less than, those set forth in this ARTICLE VIII.

            Any repeal or modification of the foregoing provisions of this
Article VIII shall not adversely affect any right or protection hereunder of any
Indemnitee in respect of any act or omission occurring prior to the time of such
repeal or modification.

            The Corporation may purchase and maintain insurance on behalf of any
person who is or was a director, officer, employee or agent of the Corporation,
or is or was serving at the request of the Corporation as a director, officer,
employee or agent of another corporation, partnership, joint venture, trust or
other enterprise, against any liability asserted against such person and
incurred by such person in any such capacity, or arising out of such person's
status as such, whether or not the Corporation would have the power to indemnify
such person against such liability under the provisions of the General
Corporation Law.

            In the event the General Corporation Law is amended after the date
hereof to authorize corporate action further limiting or eliminating the
personal liability of directors or officers, then the personal liability of a
director or officer of the Corporation shall be further limited or eliminated to
the fullest extent permitted by the General Corporation Law, as so amended.


                                   ARTICLE IX

                               AMENDMENT OF BYLAWS

            In furtherance of and not in limitation of powers conferred by
statute, the Board of Directors of the Corporation is expressly authorized to
adopt, repeal, alter, amend and rescind the Bylaws by the affirmative vote of at
least 66.67% of the Board of Directors.


                                    ARTICLE X

                    AMENDMENT OF CERTIFICATE OF INCORPORATION

            The Corporation reserves the right to amend, alter, change or repeal
any provision contained in this Fourth Amended and Restated Certificate of
Incorporation, in the manner now or hereafter prescribed by statute and this
Fourth Amended and Restated Certificate of Incorporation, and all rights
conferred upon stockholders herein are granted subject to this reservation.
Notwithstanding the foregoing, the provisions set forth in ARTICLES V, VI, VII,
VIII, IX and this ARTICLE X may not be repealed, altered, amended or rescinded
in any respect unless the same is approved by the affirmative vote of the
holders of not less than 66.67% of the outstanding shares of capital stock of
the Corporation entitled to vote generally in the election of directors
(considered for this purpose as a single class) cast at a meeting of the
stockholders called for that purpose (provided that notice of such proposed
repeal, alteration, amendment or rescission is included in the notice of such
meeting).
<PAGE>

                                      * * *


            FOURTH: That said amendments were duly adopted in accordance with
the provisions of Sections 242 and 245 of the General Corporation Law.
<PAGE>

            IN WITNESS WHEREOF, this Fourth Amended and Restated Certificate of
Incorporation has been signed by the Chief Executive Officer and the Secretary
of the Corporation this 12th day of April, 2000.


                                /s/ ROBERT P. LOCASCIO
                                -------------------------------------------
                                Robert P. LoCascio, Chief Executive Officer


                                /s/ TIMOTHY E. BIXBY
                                -------------------------------------------
                                Timothy E. Bixby, Secretary


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