Sample Business Contracts


Employment Agreement - Convergys Corp. and David F. Dougherty

Employment Forms

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EMPLOYMENT AGREEMENT


         This Agreement is made as of the Effective Date between Convergys
Corporation, an Ohio corporation ("Employer"), and David F. Dougherty
("Employee"). For purposes of this Agreement, "Effective Date" means the date on
which the initial public offering of Employer's common shares is closed.

         Employer and Employee agree as follows:

1. EMPLOYMENT. By this Agreement, Employer and Employee set forth the terms of
Employer's employment of Employee on and after the Effective Date. Any prior
agreements or understandings with respect to Employee's employment by Employer,
including Employee's Employment Agreement with Cincinnati Bell Inc. dated
January 1, 1995, are canceled as of the Effective Date.

2. TERM OF AGREEMENT. The term of this Agreement initially shall be the four
year period commencing on the Effective Date. On the third anniversary of the
Effective Date and on each subsequent anniversary of the Effective Date, the
term of this Agreement automatically shall be extended for a period of one
additional year. Notwithstanding the foregoing, the term of this Agreement is
subject to termination as provided in Section 13.

3.       DUTIES.

         A. Employee will serve as President of Teleservices Group or in such
other equivalent capacity as may be designated by the President of Employer.
Employee will report to the President or Chief Operating Officer of Employer.

         B. Employee shall furnish such managerial, executive, financial,
technical, and other skills, advice, and assistance in operating Employer and
its Affiliates as Employer may reasonably request. For purposes of this
Agreement, "Affiliate" means each corporation which is a member of a controlled
group of corporations (within the meaning of section 1563(a) of the Internal
Revenue Code of 1986, as amended (the "Code")) which includes Employer.

         C. Employee shall also perform such other duties as are reasonably
assigned to Employee by the President of Employer.

         D. Employee shall devote Employee's entire time, attention, and
energies to the business of Employer and its Affiliates. The words "entire time,
attention, and energies" are intended to mean that Employee shall devote
Employee's full effort during reasonable working hours to the business of
Employer and its Affiliates and shall devote at least 40 hours per week to the
business of Employer and its Affiliates. Employee shall travel to such places as
are necessary 

<PAGE>

in the performance of Employee's duties.

4.       COMPENSATION.

         A. Employee shall receive a base salary (the "Base Salary") of at least
$305,000 per year, payable not less frequently than monthly, for each year
during the term of this Agreement, subject to proration for any partial year.
Such Base Salary, and all other amounts payable under this Agreement, shall be
subject to withholding as required by law.

         B. In addition to the Base Salary, Employee shall be entitled to
receive an annual bonus (the "Bonus") for each calendar year for which services
are performed under this Agreement. Any Bonus for a calendar year shall be
payable after the conclusion of the calendar year in accordance with Employer's
regular bonus payment policies. Each year, Employee shall be given a Bonus
target, by Employer's Compensation Committee, of not less than $160,000, subject
to proration for a partial year.

         C. On at least an annual basis, Employee shall receive a formal
performance review and be considered for Base Salary and/or Bonus target
increases.

5.       EXPENSES. All reasonable and necessary expenses incurred by Employee 
in the course of the performance of Employee's duties to Employer shall be 
reimbursable in accordance with Employer's then current travel and expense 
policies.

6.       BENEFITS.

         A. While Employee remains in the employ of Employer, Employee shall be
entitled to participate in all of the various employee benefit plans and
programs, or equivalent plans and programs, set forth in Attachment B.

         B. Notwithstanding anything contained herein to the contrary, the Base
Salary and Bonuses otherwise payable to Employee shall be reduced by any
benefits paid to Employee by Employer under any disability plans made available
to Employee by Employer.

         C. As of the Effective Date, Employee shall be granted options to
purchase 100,000 common shares of Employer under Employer's 1998 Long Term
Incentive Plan. In each year of this Agreement after 1998, Employee will be
granted stock options under Employer's 1998 Long Term Incentive Plan or any
similar plan made available to employees of Employer.

         D. As of the Effective Date, Employee shall receive a restricted stock
award of 50,000 common shares of Employer. Such award shall be made under
Employer's 1998 Long Term Incentive Plan on the terms set forth in Attachment A.

         E. In each year of this Agreement after 1998, Employee will be given a
long term incentive target under Employer's 1998 Long Term Incentive Plan. In no
event will the value of Executive's long term incentives (stock options and
performance share targets) for any year, as 

<PAGE>

determined by Employer's Compensation Committee, be less than $316,000.

         F. As long as Employee remains employed under this Agreement, Employee
shall be entitled to participate in Employer's Pension Program.

7.       CONFIDENTIALITY. Employer and its Affiliates are engaged in the 
outsourced customer care industry within the U.S. and world wide. Employee 
acknowledges that in the course of employment with the Employer, Employee 
will be entrusted with or obtain access to information proprietary to the 
Employer and its Affiliates with respect to the following (all of which 
information is referred to hereinafter collectively as the "Information"); 
the organization and management of Employer and its Affiliates; the names, 
addresses, buying habits, and other special information regarding past, 
present and potential customers, employees and suppliers of Employer and its 
Affiliates; customer and supplier contracts and transactions or price lists 
of Employer, its Affiliates and their suppliers; products, services, programs 
and processes sold, licensed or developed by the Employer or its Affiliates; 
technical data, plans and specifications, present and/or future development 
projects of Employer and its Affiliates; financial and/or marketing data 
respecting the conduct of the present or future phases of business of 
Employer and its Affiliates; computer programs, systems and/or software; 
ideas, inventions, trademarks, business information, know-how, processes, 
improvements, designs, redesigns, discoveries and developments of Employer 
and its Affiliates; and other information considered confidential by any of 
the Employer, its Affiliates or customers or suppliers of Employer, its 
Affiliates. Employee agrees to retain the Information in absolute confidence 
and not to disclose the Information to any person or organization except as 
required in the performance of Employee's duties for Employer, without the 
express written consent of Employer; provided that Employee's obligation of 
confidentiality shall not extend to any Information which becomes generally 
available to the public other than as a result of disclosure by Employee.

8.       NEW DEVELOPMENTS. All ideas, inventions, discoveries, concepts, 
trademarks, or other developments or improvements, whether patentable or not, 
conceived by the Employee, alone or with others, at any time during the term 
of Employee's employment, whether or not during working hours or on 
Employer's premises, which are within the scope of or related to the business 
operations of Employer or its Affiliates ("New Developments"), shall be and 
remain the exclusive property of Employer. Employee shall do all things 
reasonably necessary to ensure ownership of such New Developments by 
Employer, including the execution of documents assigning and transferring to 
Employer, all of Employee's rights, title and interest in and to such New 
Developments, and the execution of all documents required to enable Employer 
to file and obtain patents, trademarks, and copyrights in the United States 
and foreign countries on any of such New Developments.

9.       SURRENDER OF MATERIAL UPON TERMINATION. Employee hereby agrees that 
upon cessation of Employee's employment, for whatever reason and whether 
voluntary or involuntary, Employee will immediately surrender to Employer all 
of the property and other things of value in his possession or in the 
possession of any person or entity under Employee's control that are the 
property of Employer or any of its Affiliates, including without any 
limitation all personal notes, drawings, manuals, documents, photographs, or 
the like, including copies and derivatives thereof, 

<PAGE>

relating directly or indirectly to any confidential information or materials 
or New Developments, or relating directly or indirectly to the business of 
Employer or any of its Affiliates.

10.      REMEDIES.

         A. Employer and Employee hereby acknowledge and agree that the services
rendered by Employee to Employer, the information disclosed to Employee during
and by virtue of Employee's employment, and Employee's commitments and
obligations to Employer and its Affiliates herein are of a special, unique and
extraordinary character, and that the breach of any provision of this Agreement
by Employee will cause Employer irreparable injury and damage, and consequently
the Employer shall be entitled to, in addition to all other remedies available
to it, injunctive and equitable relief to prevent a breach of Sections 7, 8, 9,
11 and 12 of this Agreement and to secure the enforcement of this Agreement.

         B. Except as provided in Section 10.A., the parties agree to submit to
final and binding arbitration any dispute, claim or controversy, whether for
breach of this Agreement or for violation of any of Employee's statutorily
created or protected rights, arising between the parties that either party would
have been otherwise entitled to file or pursue in court or before any
administrative agency (herein "claim"), and waives all right to sue the other
party.

                  (i) This agreement to arbitrate and any resulting arbitration
award are enforceable under and subject to the Federal Arbitration Act, 9 U.S.C.
Section 1 et seq. ("FAA"). If the FAA is held not to apply for any reason then
Ohio Revised Code Chapter 2711 regarding the enforceability of arbitration
agreements and awards will govern this Agreement and the arbitration award.

                  (ii) (a) All of a party's claims must be presented at a single
arbitration hearing. Any claim not raised at the arbitration hearing is waived
and released. The arbitration hearing will take place in Cincinnati, Ohio.

                       (b) The arbitration process will be governed by the 
Employment Dispute Resolution Rules of the American Arbitration Association 
("AAA") except to the extent they are modified by this Agreement.

                       (c) Employee has had an opportunity to review the AAA 
rules and the requirements that Employee must pay a filing fee for which the 
Employer has agreed to split on an equal basis.

                       (d) The arbitrator will be selected from a panel of 
arbitrators chosen by the AAA in White Plains, New York. After the filing of 
a Request for Arbitration, the AAA will send simultaneously to Employer and 
Employee an identical list of names of five persons chosen from the panel. 
Each party will have 10 days from the transmittal date in which to strike up 
to two names, number the remaining names in order of preference and return 
the list to the AAA.

                       (e) Any pre-hearing disputes will be presented to the 
arbitrator for 

<PAGE>

expeditious, final and binding resolution.

                       (f) The award of the arbitrator will be in writing and 
will set forth each issue considered and the arbitrator's finding of fact and 
conclusions of law as to each such issue.

                       (g) The remedy and relief that may be granted by the 
arbitrator to Employee are limited to lost wages, benefits, cease and desist 
and affirmative relief, compensatory, liquidated and punitive damages and 
reasonable attorney's fees, and will not include reinstatement or promotion. 
If the arbitrator would have awarded reinstatement or promotion, but for the 
prohibition in this Agreement, the arbitrator may award front pay. The 
arbitrator may assess to either party, or split, the arbitrator's fee and 
expenses and the cost of the transcript, if any, in accordance with the 
arbitrator's determination of the merits of each party's position, but each 
party will bear any cost for its witnesses and proof.

                       (h) Employer and Employee recognize that a primary 
benefit each derives from arbitration is avoiding the delay and costs 
normally associated with litigation. Therefore, neither party will be 
entitled to conduct any discovery prior to the arbitration hearing except 
that: (i) Employer will furnish Employee with copies of all non-privileged 
documents in Employee's personnel file; (ii) if the claim is for discharge, 
Employee will furnish Employer with records of earnings and benefits relating 
to Employee's subsequent employment (including self-employment) and all 
documents relating to Employee's efforts to obtain subsequent employment; 
(iii) the parties will exchange copies of all documents they intend to 
introduce as evidence at the arbitration hearing at least 10 days prior to 
such hearing; (iv) Employee will be allowed (at Employee's expense) to take 
the depositions, for a period not to exceed four hours each, of two 
representatives of Employer, and Employer will be allowed (at its expense) to 
depose Employee for a period not to exceed four hours; and (v) Employer or 
Employee may ask the arbitrator to grant additional discovery to the extent 
permitted by AAA rules upon a showing that such discovery is necessary.

                       (i) Nothing herein will prevent either party from 
taking the deposition of any witness where the sole purpose for taking the 
deposition is to use the deposition in lieu of the witness testifying at the 
hearing and the witness is, in good faith, unavailable to testify in person 
at the hearing due to poor health, residency and employment more than 50 
miles from the hearing site, conflicting travel plans or other comparable 
reason.

                  (iii) Arbitration must be requested in writing no later than 6
months from the date of the party's knowledge of the matter disputed by the
claim. A party's failure to initiate arbitration within the time limits herein
will be considered a waiver and release by that party with respect to any claim
subject to arbitration under this Agreement.

                  (iv) Employer and Employee consent that judgment upon the
arbitration award may be entered in any federal or state court that has
jurisdiction.

                  (v) Except as provided in Section 10.A., neither party will
commence or 

<PAGE>

pursue any litigation on any claim that is or was subject to arbitration 
under this Agreement.

                  (vi) All aspects of any arbitration procedure under this
Agreement, including the hearing and the record of the proceedings, are
confidential and will not be open to the public, except to the extent the
parties agree otherwise in writing, or as may be appropriate in any subsequent
proceedings between the parties, or as may otherwise be appropriate in response
to a governmental agency or legal process.

11.      COVENANT NOT TO COMPETE. For purposes of this Section 11 only, the 
term "Employer" shall mean, collectively, Employer and each of its 
Affiliates. During the two-year period following termination of Employee's 
employment with Employer for any reason (or if this period is unenforceable 
by law, then for such period as shall be enforceable) Employee will not 
engage in any business offering services related to the current business of 
Employer, whether as a principal, partner, joint venturer, agent, employee, 
salesman, consultant, director or officer, where such position would involve 
Employee (i) in any business activity in competition with Employer; (ii) in 
any position with any customer of Employer which involves such customer's 
billing and/or billing related systems or; or (iii) in any business that 
provides billing and/or billing related systems to third parties engaged in 
the communication business (including wireless, wireline and cable 
communication businesses). This restriction will be limited to the 
geographical area where Employer is then engaged in such competing business 
activity or to such other geographical area as a court shall find reasonably 
necessary to protect the goodwill and business of the Employer.

         During the two-year period following termination of Employee's
employment with Employer for any reason (or if this period is unenforceable by
law, then for such period as shall be enforceable) Employee will not interfere
with or adversely affect, either directly or indirectly, Employer's
relationships with any person, firm, association, corporation or other entity
which is known by Employee to be, or is included on any listing to which
Employee had access during the course of employment as a customer, client,
supplier, consultant or employee of Employer and that Employee will not divert
or change, or attempt to divert or change, any such relationship to the
detriment of Employer or to the benefit of any other person, firm, association,
corporation or other entity.

         During the two-year period following termination of Employee's
employment with Employer for any reason (or if this period is unenforceable by
law, then for such period as shall be enforceable) Employee shall not, without
the prior written consent of Employer, accept employment, as an employee,
consultant, or otherwise, with any company or entity which is a customer or
supplier of Employer at any time during the final year of Employee's employment
with Employer.

         Employee will not, during or at any time within three years after the
termination of Employee's employment with Employer, induce or seek to induce,
any other employee of Employer to terminate his or her employment relationship
with Employer.

12.       GOODWILL. Employee will not disparage Employer or any of its 
Affiliates in any way 

<PAGE>

which could adversely affect the goodwill, reputation and business 
relationships of Employer or any of its Affiliates with the public generally, 
or with any of their customers, suppliers or employees. Employer will not 
disparage Employee.

13.      TERMINATION.

         A.      (i) Employer or Employee may terminate this Agreement upon 
Employee's failure or inability to perform the services required hereunder 
because of any physical or mental infirmity for which Employee receives 
disability benefits under any disability benefit plans made available to 
Employee by Employer (the "Disability Plans"), over a period of one hundred 
twenty consecutive working days during any twelve consecutive month period (a 
"Terminating Disability").

                  (ii) If Employer or Employee elects to terminate this
Agreement in the event of a Terminating Disability, such termination shall be
effective immediately upon the giving of written notice by the terminating party
to the other.

                  (iii) Upon termination of this Agreement on account of
Terminating Disability, Employer shall pay Employee Employee's accrued
compensation hereunder, whether Base Salary, Bonus or otherwise (subject to
offset for any amounts received pursuant to the Disability Plans), to the date
of termination. For as long as such Terminating Disability may exist, Employee
shall continue to be an employee of Employer for all other purposes and Employer
shall provide Employee with disability benefits and all other benefits according
to the provisions of the Disability Plans and any other Employer plans in which
Employee is then participating.

                  (iv) If the parties elect not to terminate this Agreement upon
an event of a Terminating Disability and Employee returns to active employment
with Employer prior to such a termination, or if such disability exists for less
than one hundred twenty consecutive working days, the provisions of this
Agreement shall remain in full force and effect.

         B. This Agreement terminates immediately and automatically on the death
of the Employee, provided, however, that the Employee's estate shall be paid
Employee's accrued compensation hereunder, whether Base Salary, Bonus or
otherwise, to the date of death.

         C. Employer may terminate this Agreement immediately, upon written
notice to Employee, for Cause. For purposes of this Agreement, Employer shall
have "Cause" to terminate this Agreement only if Employer's Board of Directors
determines that there has been fraud, misappropriation or embezzlement on the
part of Employee.

         D. Employer may terminate this Agreement immediately, upon written
notice to Employee, for any reason other than those set forth in Sections 13.A.,
B. and C.; provided, however, that Employer shall have no right to terminate
under this Section 13.D. within two years after a Change in Control. In the
event of a termination by Employer under this Section 13.D., Employer shall,
within five days after the termination, pay Employee an amount equal to the
greater of (i) two times the sum of the annual Base Salary rate in effect at the
time of 

<PAGE>

termination plus the Bonus target in effect at the time of termination or 
(ii) if the Current Term is longer than two years, the sum of the Base Salary 
for the remainder of the Current Term (at the rate in effect at the time of 
termination) plus the Bonus targets (at the amount in effect at the time of 
termination) for each calendar year commencing or ending during the remainder 
of the Current Term (subject to proration in the case of any calendar year 
ending after the Current Term). For the remainder of the Current Term, 
Employer shall continue to provide Employee with medical, dental, vision and 
life insurance coverage comparable to the medical, dental, vision and life 
insurance coverage in effect for Employee immediately prior to the 
termination; and, to the extent that Employee would have been eligible for 
any post-retirement medical, dental, vision or life insurance benefits from 
Employer if Employee had continued in employment through the end of the 
Current Term, Employer shall provide such post-retirement benefits to 
Employee after the end of the Current Term. For purposes of any stock option 
or restricted stock grant outstanding immediately prior to the termination, 
Employee's employment with Employer shall not be deemed to have terminated 
until the end of the Current Term. In addition, Employee shall be entitled to 
receive, as soon as practicable after termination, an amount equal to the sum 
of (i) any forfeitable benefits under any qualified or nonqualified pension, 
profit sharing, 401(k) or deferred compensation plan of Employer or any 
Affiliate which would have vested prior to the end of the Current Term if 
Employee's employment had not terminated plus (ii) if Employee is 
participating in a qualified or nonqualified defined benefit plan of Employer 
or any Affiliate at the time of termination, an amount equal to the present 
value of the additional vested benefits which would have accrued for Employee 
under such plan if Employee's employment had not terminated prior to the end 
of the Current Term and if Employee's annual Base Salary and Bonus target had 
neither increased nor decreased after the termination. For purposes of this 
Section 13.D., "Current Term" means the longer of (i) the two year period 
beginning at the time of termination or (ii) the unexpired term of this 
Agreement at the time of the termination, determined as provided in Section 2 
but assuming that there is no automatic extension of the Agreement term after 
the termination. For purposes of this Section 13.D. and Section 13.E., 
"Change in Control" means a change in control as defined in Employer's 1998 
Long Term Incentive Plan.

     I. This Agreement shall terminate automatically in the event that there is
a Change in Control and either (i) Employee elects to resign within 90 days
after the Change in Control or (ii) Employee's employment with Employer is
actually or constructively terminated by Employer within two years after the
Change in Control for any reason other than those set forth in Sections 13.A.,
B. and C. For purposes of the preceding sentence, a "constructive" termination
of Employee's employment shall be deemed to have occurred if, without Employee's
consent, there is a material reduction in Employee's authority or
responsibilities or if there is a reduction in Employee's Base Salary or Bonus
target from the amount in effect immediately prior to the Change in Control or
if Employee is required by Employer to relocate from the city where Employee is
residing immediately prior to the Change in Control. In the event of a
termination under this Section 13.E., Employer shall pay Employee an amount
equal to three times the sum of the annual Base Salary rate in effect at the
time of termination plus the Bonus target in effect at the time of termination,
all stock options shall become immediately exercisable (and Employee shall be
afforded the opportunity to exercise them), the restrictions applicable to all
restricted stock shall lapse and any long term awards shall be paid out at
target. For the remainder of the 

<PAGE>

Current Term, Employer shall continue to provide Employee with medical, 
dental, vision and life insurance coverage comparable to the medical, dental, 
vision and life insurance coverage in effect for Employee immediately prior 
to the termination; and, to the extent that Employee would have been eligible 
for any post-retirement medical, dental, vision or life insurance benefits 
from Employer if Employee had continued in employment through the end of the 
Current Term, Employer shall provide such post-retirement benefits to 
Employee after the end of the Current Term. Employee's accrued benefit under 
any nonqualified pension or deferred compensation plan maintained by Employer 
or any Affiliate shall become immediately vested and nonforfeitable and 
Employee also shall be entitled to receive a payment equal to the sum of (i) 
any forfeitable benefits under any qualified pension or profit sharing or 
401(k) plan maintained by Employer or any Affiliate plus (ii) if Employee is 
participating in a qualified or nonqualified defined benefit plan of Employer 
or any Affiliate at the time of termination, an amount equal to the present 
value of the additional benefits which would have accrued for Employee under 
such plan if Employee's employment had not terminated prior to the end of the 
Current Term and if Employee's annual Base Salary and Bonus target had 
neither increased nor decreased after the termination. Finally, to the extent 
that Employee is deemed to have received an excess parachute payment by 
reason of the Change in Control, Employer shall pay Employee an additional 
sum sufficient to pay (i) any taxes imposed under section 4999 of the Code 
plus (ii) any federal, state and local taxes applicable to any taxes imposed 
under section 4999 of the Code. For purposes of this Section 13.E., "Current 
Term" means the longer of (i) the three year period beginning at the time of 
termination or (ii) the unexpired term of this Agreement at the time of the 
termination, determined as provided in Section 2 but assuming that there is 
no automatic extension of the Agreement term after the termination.

         F. Employee may resign upon 60 days' prior written notice to Employer.
In the event of a resignation under this Section 13.F., this Agreement shall
terminate and Employee shall be entitled to receive Employee's Base Salary
through the date of termination, any Bonus earned but not paid at the time of
termination and any other vested compensation or benefits called for under any
compensation plan or program of Employer.

         G. Employee may retire upon six months' prior written notice to
Employer at any time after Employee has attained age 55 and completed at least
ten years of service with Employer and its Affiliates. For purposes of the
preceding sentence, service with Cincinnati Bell Inc. and its subsidiaries prior
to the Effective Date shall be deemed to be service with Employer. In the event
of a retirement under this Section 13.G., this Agreement shall terminate and
Employee shall be entitled to receive Employee's Base Salary through the date of
termination and any Bonus earned but not paid at the time of termination. In
addition, Employee shall be entitled to receive any compensation or benefits
made available to retirees under Employer's standard policies and programs,
including retiree medical and life insurance benefits, a prorated Bonus for the
year of termination, and the right to exercise options after retirement.

         H. Upon termination of this Agreement as a result of an event of
termination described in this Section 13 and except for Employer's payment of
the required payments under this Section 13 (including any Base Salary accrued
through the date of termination, any Bonus 

<PAGE>

earned for the year preceding the year in which the termination occurs and 
any nonforfeitable amounts payable under any employee plan), all further 
compensation under this Agreement shall terminate.

         I. The termination of this Agreement shall not amend, alter or modify
the rights and obligations of the parties under Sections 7, 8, 9, 10, 11, and 12
hereof, the terms of which shall survive the termination of this Agreement.

14.      ASSIGNMENT. As this is an agreement for personal services involving 
a relation of confidence and a trust between Employer and Employee, all 
rights and duties of Employee arising under this Agreement, and the Agreement 
itself, are non-assignable by Employee.

15.      NOTICES. Any notice required or permitted to be given under this 
Agreement shall be sufficient, if in writing, and if delivered personally or 
by certified mail to Employee at Employee's place of residence as then 
recorded on the books of Employer or to Employer at its principal office.

16.      WAIVER. No waiver or modification of this Agreement or the terms 
contained herein shall be valid unless in writing and duly executed by the 
party to be charged therewith. The waiver by any party hereto of a breach of 
any provision of this Agreement by the other party shall not operate or be 
construed as a waiver of any subsequent breach by such party.

17.      GOVERNING LAW. This agreement shall be governed by the laws of the 
State of Ohio.

18.      ENTIRE AGREEMENT. This Agreement contains the entire agreement of 
the parties with respect to Employee's employment by Employer. There are no 
other contracts, agreements or understandings, whether oral or written, 
existing between them except as contained or referred to in this Agreement.

19.      SEVERABILITY. In case any one or more of the provisions of this 
Agreement is held to be invalid, illegal, or unenforceable in any respect, 
such invalidity, illegality, or other enforceability shall not affect any 
other provisions hereof, and this Agreement shall be construed as if such 
invalid, illegal, or unenforceable provisions have never been contained 
herein.

20.      SUCCESSORS AND ASSIGNS. Subject to the requirements of Paragraph 14 
above, this Agreement shall be binding upon Employee, Employer and Employer's 
successors and assigns.

21.      CONFIDENTIALITY OF AGREEMENT TERMS. The terms of this Agreement 
shall be held in strict confidence by Employee and shall not be disclosed by 
Employee to anyone other than Employee's spouse, Employee's legal counsel, 
and Employee's other advisors, unless required by law. Further, except as 
provided in the preceding sentence, Employee shall not reveal the existence 
of this Agreement or discuss its terms with any person (including but not 
limited to any employee of Employer or its Affiliates) without the express 
authorization of the President of Employer. To the extent that the terms of 
this Agreement have been disclosed by Employer, in a public filing or 
otherwise, the confidentiality requirements of this Section 21 shall no 
longer 

<PAGE>

apply to such terms.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed as of the day and year first above written.


                                    CONVERGYS CORPORATION


                                    By:  
                                         -----------------------------------


                                    EMPLOYEE


                                    ---------------------------------------
                                    David F. Dougherty

<PAGE>

Attachment B

EMPLOYEE BENEFITS



                                            
Automobile Allowance                           $850 per month
Cellular Telephone                             Yes
Executive Deferred Compensation Plan           Yes
Group Accident Life                            $500,000
Legal/Financial/Insurance Allowance            $7,500 per year
Parking                                        Yes
Annual Physical                                Yes
Short Term Disability Supplement               Yes
Travel Insurance (Spouse)                      $50,000
Vacation                                       5 weeks per year


<PAGE>

                        AMENDMENT TO EMPLOYMENT AGREEMENT


         The Employment Agreement between Convergys Corporation ("Employer") and
David F. Dougherty ("Employee"), made as of the date on which the initial public
offering of Employer's common shares was closed, is hereby amended in the
following respects:

         5. Section 4.A. is hereby amended to read as follows:

                  A. Employee shall receive a base salary (the "Base Salary") of
         at least $360,000 per year, payable not less frequently than monthly,
         for each year after 1998 during the term of this Agreement, subject to
         proration for any partial year. Such Base Salary, and all other amounts
         payable under this Agreement, shall be subject to withholding as
         required by law.

         2. Section 4.B. is hereby amended to read as follows:

                  B. In addition to the Base Salary, Employee shall be entitled
         to receive an annual bonus (the "Bonus") for each calendar year for
         which services are performed under this Agreement. Any Bonus for a
         calendar year shall be payable after the conclusion of the calendar
         year in accordance with Employer's regular bonus payment policies. The
         Bonus target for the period from August 13, 1998 through December 31,
         1998 shall be $61,808 ($160,000 on an annualized basis). Each year
         after 1998, Employee shall be given a minimum Bonus target, by
         Employer's Compensation Committee, of not less than $105,000, subject
         to proration for a partial year.

         IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be
duly executed on December ___, 1998.

         CONVERGYS CORPORATION



                                    By:  
                                         -----------------------------------



                                   ----------------------------------
                                   David F. Dougherty

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